Privacy Policy

City Side Cafe

Last updated: June 26, 2026

City Side Cafe (“City Side Cafe”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, event attendees, loyalty members, subscribers, vendors, community partners, and other individuals who interact with us

This Privacy Policy explains how we collect, use, disclose, store, protect, and manage personal information when you visit our website, contact us, place an order, visit our café, attend our events, participate in promotions, interact with us on social media, subscribe to communications, or otherwise use our products and services.

City Side Café operates from:

City Side Cafe
8 Queen Street West
Brampton, Ontario
L6Y 1L9
Canada

Email: info@citysidecafe.com

Phone: (905) 453-0500

By using our website, visiting our café, submitting information to us, participating in our events or promotions, or otherwise interacting with City Side Café, you acknowledge that you have read and understood this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

Our website, including contact forms, booking forms, event pages, inquiry forms, and other digital forms.
In-person interactions at City Side Café.
Online and in-store orders.
Loyalty programs, subscriptions, rewards, gift cards, promotions, contests, and offers.
Event registrations, RSVPs, collaborations, influencer visits, community events, and private bookings.
Email, SMS, phone, direct message, and social media communications.
Customer feedback, reviews, surveys, complaints, and support requests.
CCTV/security cameras and other safety systems at our premises.
Wi-Fi or digital services if made available to customers.
Third-party platforms used to support our business, including payment processors, point-of-sale systems, delivery platforms, reservation tools, marketing tools, analytics tools, website hosting providers, and social media platforms.

This Privacy Policy does not apply to third-party websites, platforms, apps, or services that we do not own or control, even if they are linked from our website or social media pages. Those third parties have their own privacy policies and terms.

2. Meaning of Personal Information

“Personal information” means information about an identifiable individual. This may include information that directly identifies you, such as your name, email address, phone number, or payment-related details, or information that can reasonably be connected to you, such as online identifiers, order history, loyalty account details, CCTV footage, event photos, or communications with us.

Personal information does not normally include business contact information used only to communicate with a person in their business or professional role, unless applicable privacy laws treat that information differently.

3. Personal Information We May Collect

Depending on how you interact with City Side Café, we may collect the following types of information.

3.1 Contact Information

We may collect:

Name
Email address
Phone number
Mailing address, if required for a specific service
Social media handle, if you contact or tag us through social platforms
Business name or organization name, if you contact us for a partnership, event, catering, vendor, or business inquiry

3.2 Order and Transaction Information

When you purchase from us, place an order, use a gift card, participate in a subscription, or join a loyalty or rewards program, we may collect:

Items ordered
Date and time of purchase
Order preferences
Pickup or delivery details
Loyalty or reward activity
Gift card activity
Subscription activity
Refund, remake, credit, or complaint details
Payment confirmation details
Transaction reference numbers
Receipts and invoices

We do not intentionally collect or store full payment card numbers on our own website or internal systems. Payment card transactions are processed by third-party payment processors, point-of-sale providers, or financial institutions.

3.3 Payment Information

Payment information may be collected and processed by third-party payment processors, banks, merchant service providers, or point-of-sale platforms.

Depending on the payment method, payment-related information may include:

Card type
Last four digits of a payment card
Transaction approval or decline status
Payment token
Payment processor reference number
Billing details, where required
Refund or chargeback information

City Side Café does not request that customers send full credit card numbers, debit card numbers, CVV codes, PINs, or banking passwords by email, direct message, social media, or unsecured forms.

3.4 Reservation, Event, and Booking Information

If you register for or attend an event, reserve space, book a private event, participate in a community event, or RSVP through City Side Café or a third-party event platform, we may collect

Name
Email address
Phone number
Number of guests
Event preferences
Dietary restrictions or allergy notes you voluntarily provide
Attendance details
Ticket or RSVP details
Payment or deposit confirmation
Special requests
Communications related to the event

If you provide allergy or dietary information, we use it only to support your request. We cannot guarantee an allergen-free environment unless expressly confirmed in writing.

3.5 Marketing and Communication Information

If you subscribe to updates, promotions, contests, offers, email newsletters, SMS messages, or social media communications, we may collect:

Name
Email address
Phone number
Consent status
Communication preferences
Date, time, and source of consent
Records of opt-in and opt-out activity
Messages you send to us
Engagement with our communications, such as opens, clicks, replies, and unsubscribe requests

We only send promotional electronic messages where we have consent or another lawful basis to do so

3.6 Social Media and User-Generated Content

If you interact with City Side Café on social media, tag us, mention us, comment on our posts, send us a direct message, share content with us, or allow us to repost your content, we may collect or process:

Your social media username or profile name
Public profile information
Comments, messages, tags, mentions, and reactions
Photos, videos, captions, stories, reels, posts, or other content you voluntarily share
Consent or permission records for reposting, collaboration, or promotional use

If you post content publicly and tag or mention City Side Café, we may interact with that content. We will seek appropriate permission before using content in paid advertising or major promotional materials where required or appropriate.

3.7 Reviews, Feedback, and Customer Support

When you submit feedback, leave a review, make a complaint, request a refund, ask for a remake, or contact us for support, we may collect:

Name and contact details
Details of your order or visit
Date and time of the issue
Description of your concern
Staff notes related to the resolution
Refund, remake, replacement, or credit details
Communications between you and City Side Café

We use this information to respond to concerns, improve our service, train our team, and maintain appropriate business records.

3.8 Website and Technical Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device type
Operating system
Referring website
Pages viewed
Date and time of visit
Approximate location derived from IP address
Clicks, scrolls, and interactions with the website
Cookies and similar technologies
Analytics and performance data

This information helps us operate, secure, improve, and understand the use of our website.

3.9 CCTV and Security Footage

City Side Café may use visible security cameras at or around our premises for safety, security, loss prevention, incident investigation, staff and customer protection, property protection, and legal compliance.

CCTV footage may capture:

Images of customers, visitors, staff, vendors, or passersby
Date and time of entry or presence
Areas of the café, entrance, service counter, seating areas, or other operational spaces
Incidents involving safety, security, property damage, disputes, theft, emergencies, or legal matters

We do not use CCTV for purposes unrelated to legitimate safety, security, operational, or legal needs. We do not place cameras in areas where individuals have a high expectation of privacy, such as washrooms or changing areas.

3.10 Event Photography and Videography

City Side Café may host or participate in community events, promotional events, café activations, influencer visits, business gatherings, private events, and public-facing events. During these events, photos or videos may be taken for marketing, social media, community highlights, internal records, or event documentation.

Where possible, we may use signage, verbal notice, written notice, event terms, registration forms, or consent forms to inform attendees that photography or videography may occur.

If we plan to feature a person prominently in marketing, paid advertising, promotional campaigns, or branded content, we may request consent where required or appropriate.

If you do not want to be photographed or recorded at an event, please notify a City Side Café team member before or during the event, and we will make reasonable efforts to accommodate your request.

3.11 Wi-Fi Information

If City Side Café offers public or guest Wi-Fi, the Wi-Fi provider or related technology may collect:

Device identifiers
IP address
Connection time
Browser or usage information
Network activity logs
Security-related information

Use of guest Wi-Fi may be subject to separate Wi-Fi terms, acceptable use rules, or third-party provider policies.

3.12 Job Applicant, Contractor, and Vendor Information

If you apply for a job, contact us as a contractor, or provide vendor services, we may collect:

Name
Contact details
Resume or work history
Availability
Qualifications
References
Portfolio or social media content if relevant to the role
Work eligibility information where legally required
Payment, invoice, or tax-related information for contractors or vendors

This Privacy Policy covers general privacy practices. Employee-specific privacy practices may be covered by separate internal policies, employment agreements, or workplace notices.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

Visit our café.
Place an order.
Contact us by phone, email, website form, social media, SMS, or direct message.
Make a reservation or event booking.
Register for an event or promotion.
Join a loyalty, rewards, gift card, or subscription program.
Leave a review or submit feedback.
Participate in a contest, giveaway, poll, survey, or promotion.
Tag, mention, message, or interact with us on social media.
Apply for employment or contractor work.
Use our website, Wi-Fi, or digital services.
Enter areas where CCTV cameras are operating.

We may also collect information from third parties where permitted by law, including:

Payment processors
Point-of-sale providers
Delivery platforms
Event platforms
Reservation platforms
Marketing and email service providers
Website analytics providers
Social media platforms
Review platforms
Business partners
Law enforcement, insurers, or legal representatives, where applicable

5. Purposes for Collecting, Using, and Disclosing Personal Information

City Side Café collects, uses, and discloses personal information only for reasonable business purposes and as permitted or required by law.

We may use personal information for the following purposes.

5.1 To Provide Products and Services

We may use personal information to:

Process orders
Prepare food and beverages
Manage pickup, delivery, reservations, bookings, and event attendance
Process payments, refunds, credits, and gift cards
Provide receipts and confirmations
Respond to inquiries
Manage loyalty, rewards, subscriptions, and customer accounts
Provide customer support
Communicate about your order, reservation, event, or request

5.2 To Manage Customer Experience

We may use personal information to:

Improve service quality
Understand customer preferences
Respond to feedback
Resolve complaints
Train staff
Improve menu offerings
Personalize customer experience where appropriate
Maintain records of service issues and resolutions

5.3 To Operate and Improve Our Business

We may use personal information to:

Manage daily café operations
Analyze sales and customer trends
Improve products, services, pricing, and operations
Manage inventory and staffing
Monitor business performance
Prevent fraud, abuse, or misuse of services
Maintain accounting, tax, and business records
Support internal reporting and decision-making

5.4 To Communicate With You

We may use personal information to:

Respond to emails, calls, messages, and inquiries
Send order, booking, or event confirmations
Provide customer support
Send service-related updates
Send promotional messages where permitted
Notify you of changes to our services, terms, or policies
Manage opt-in and opt-out requests

5.5 To Send Marketing and Promotional Communications

Where permitted by law, we may send promotional communications about:

Menu items
New drinks or food
Discounts and offers
Events
Loyalty programs
Gift cards
Community activations
Café news
Giveaways, contests, or promotions
Partnerships or collaborations

You may unsubscribe or opt out of promotional communications at any time by using the unsubscribe option provided, replying with an opt-out request where applicable, or contacting us at info@citysidecafe.com.

Even if you opt out of promotional communications, we may still send non-promotional service messages, such as order confirmations, reservation updates, safety notices, event changes, refund confirmations, or responses to your inquiries.

5.6 To Manage Events and Promotions

We may use personal information to:

Register attendees
Confirm RSVPs
Manage ticketing or attendance
Process event payments or deposits
Communicate event details
Handle event changes or cancellations
Manage contests, giveaways, and promotions
Confirm eligibility
Select and contact winners
Publish limited winner information where permitted
Document event activity

Specific events, contests, or promotions may have separate rules or terms.

5.7 To Protect Safety and Security

We may use personal information, including CCTV footage and incident records, to:

Protect customers, staff, visitors, vendors, and property
Prevent, detect, or investigate theft, fraud, vandalism, harassment, threats, violence, misconduct, or safety incidents
Respond to emergencies
Support insurance claims
Cooperate with law enforcement where legally appropriate
Enforce our rights, policies, and terms

5.8 To Comply With Legal and Regulatory Obligations

We may use or disclose personal information where necessary to:

Comply with applicable laws
Maintain tax, accounting, payroll, or business records
Respond to lawful requests from regulators, courts, law enforcement, or government authorities
Protect legal rights
Defend or pursue legal claims
Investigate privacy, security, financial, or operational incidents
Report or respond to privacy breaches where legally required

6. Consent

We collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law.

Consent may be express, implied, or provided through your actions, depending on the circumstances and sensitivity of the information.

For example:

When you submit a contact form, you consent to us using the information to respond.
When you place an order, you consent to us using information necessary to process and complete the order.
When you register for an event, you consent to us using your information to manage the event.
When you subscribe to promotional emails or SMS messages, you consent to receiving those communications.
When you enter premises with visible CCTV notice, you acknowledge that security cameras may be operating for safety and security purposes.

You may withdraw your consent at any time, subject to legal, contractual, business, or operational restrictions. Withdrawing consent may affect our ability to provide certain products, services, reservations, events, loyalty programs, subscriptions, promotions, or communications.

To withdraw consent, contact us at info@citysidecafe.com.

7. Marketing Consent and Anti-Spam Compliance

City Side Café respects your communication preferences.

We will not knowingly send commercial electronic messages unless we have consent or another lawful basis to do so. Commercial electronic messages may include promotional emails, SMS messages, digital coupons, event promotions, loyalty offers, subscription offers, contests, or marketing updates.

Our promotional messages will identify City Side Café and include a way to unsubscribe or opt out, where required.

You may unsubscribe from promotional communications at any time. We will process unsubscribe requests as required by applicable law.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to operate the website, improve user experience, understand traffic, measure performance, remember preferences, support security, and deliver or measure marketing.

8.1 Types of Cookies We May Use

We may use:

1. Essential Cookies

These are required for website functionality, security, navigation, forms, and basic operation.

2. Performance and Analytics Cookies

These help us understand how visitors use our website, which pages are visited, and how we can improve the site.

3. Preference Cookies

These remember certain choices, such as language, display preferences, or saved form details where applicable.

4. Marketing and Social Media Cookies

These may help measure advertising, track campaign performance, or connect website activity with platforms such as social media or advertising providers.

8.2 Managing Cookies

You can control cookies through your browser settings. You may block, delete, or disable cookies. However, some website features may not work properly if cookies are disabled.

If we use cookie banners, consent tools, or preference settings, you may be able to manage your preferences directly through those tools.

9. Analytics, Advertising, and Social Media Platforms

We may use analytics, advertising, and social media tools to understand website traffic, improve our content, measure campaigns, and promote City Side Café.

City Side Café respects your communication preferences.

IP address
Browser and device information
Website activity
Pages visited
Referral source
Approximate location
Interactions with ads, posts, or pages
Social media engagement

Third-party platforms may use their own cookies, pixels, or tracking technologies. Their collection, use, and disclosure of information are governed by their own privacy policies and settings.

10. Disclosure of Personal Information

We do not sell, rent, or trade personal information.

We may disclose personal information only where reasonably necessary for the purposes described in this Privacy Policy, where you have consented, or where permitted or required by law.

We may disclose personal information to:

Payment processors and financial institutions.
Point-of-sale providers.
Online ordering or delivery platforms.
Website hosting and technology providers.
Reservation, booking, and event platforms.
Email, SMS, and marketing service providers.
Analytics and advertising providers.
Social media platforms.
Accountants, bookkeepers, auditors, lawyers, insurers, and professional advisors.
Contractors, vendors, and service providers who support our business.
Law enforcement, regulators, courts, government authorities, or emergency responders where legally appropriate.
Purchasers, successors, or advisors in connection with a proposed or completed business transaction, such as a sale, merger, restructuring, financing, or transfer of business assets.

Where we use service providers, we expect them to protect personal information and use it only for the services they provide to us, subject to applicable law and contractual obligations where appropriate.

11. Third-Party Services and Links

Our website, social media pages, emails, or digital services may contain links to third-party websites, platforms, payment pages, delivery platforms, event platforms, maps, review platforms, or social media sites.

We are not responsible for the privacy practices, content, security, policies, or actions of third-party websites or services. You should review the privacy policies and terms of those third parties before providing information to them.

Examples of third-party services that may be involved in your interaction with City Side Café include:

Payment processors
Point-of-sale providers
Online ordering services
Delivery platforms
Event registration platforms
Reservation systems
Website hosting providers
Google services
Meta/Facebook/Instagram
TikTok
YouTube
Email and SMS marketing platforms
Analytics providers

The specific providers used by City Side Café may change from time to time.

12. Payment Security

Payment card information is processed through third-party payment processors, merchant service providers, or financial institutions. City Side Café does not intentionally store full payment card numbers, CVV codes, PINs, or banking passwords.

Customers should not send payment card numbers, CVV codes, debit card PINs, banking passwords, or other sensitive payment credentials by email, SMS, social media message, or unsecured communication.

If we receive sensitive payment information through an unsecured channel, we may delete it and ask you to use an approved payment method.

13. Security Safeguards

We use reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, and disposal.

Safeguards may include:

Restricted access to customer information
Password-protected systems
Staff training and confidentiality expectations
Secure payment processing through third-party providers
Limited access to CCTV footage
Secure storage of records
Deletion or disposal of records when no longer required
Vendor and service provider controls where appropriate
Incident response procedures

No method of transmission, storage, or electronic processing is completely secure. We cannot guarantee absolute security of personal information.

14. Privacy Breaches

A privacy breach may occur if personal information is lost, stolen, accessed without authorization, disclosed without authorization, or otherwise compromised.

If we become aware of a privacy breach, we will take reasonable steps to:

Contain the breach.
Investigate what happened.
Assess the risk of harm.
Notify affected individuals where required.
Report to applicable authorities where required.
Take steps to reduce the risk of similar incidents in the future.
Keep breach records as required by law.

If you believe your personal information has been compromised through City Side Café, please contact us immediately at info@citysidecafe.com.

15. Retention of Personal Information

We keep personal information only as long as reasonably necessary for the purposes for which it was collected, or as otherwise required or permitted by law.

Retention periods may depend on:

The type of information
The purpose for collection
Customer relationship or service needs
Legal, tax, accounting, employment, insurance, or regulatory requirements
Dispute resolution needs
Security or fraud prevention needs
Backup and technical limitations

When personal information is no longer required, we will take reasonable steps to delete, destroy, anonymize, or securely dispose of it.

15.1 CCTV Retention

CCTV footage is generally retained only for a limited period unless it is required for safety, security, incident investigation, insurance, legal, law enforcement, or dispute-related purposes.

15.2 Marketing Records

We may retain records of marketing consent, unsubscribe requests, and communication preferences to demonstrate compliance and ensure that your preferences are respected.

15.3 Transaction Records

We may retain transaction, tax, accounting, invoice, refund, and business records for the period required by applicable law and legitimate business needs.

16. Cross-Border Processing and Storage

Some of our service providers, technology platforms, payment processors, analytics providers, marketing tools, hosting providers, or social media platforms may process or store personal information outside Ontario or outside Canada.

When personal information is processed or stored outside Canada, it may be subject to the laws of the country or region where it is located, including lawful access by courts, law enforcement, regulators, or government authorities in that jurisdiction.

By interacting with City Side Café, using our website, or using services supported by third-party providers, you acknowledge that your personal information may be processed or stored outside Canada where permitted by law.

17. Accuracy of Personal Information

We make reasonable efforts to keep personal information accurate, complete, and up to date for the purposes for which it is used.

You are responsible for providing accurate information when placing orders, registering for events, subscribing to communications, requesting services, or contacting us.

If your information changes, or if you believe information we hold about you is inaccurate, please contact us at info@citysidecafe.com.

18. Your Privacy Rights

Subject to legal limits, you may request to:

Access personal information we hold about you.
Correct inaccurate or incomplete personal information.
Withdraw consent for certain uses or disclosures.
Unsubscribe from promotional communications.
Request deletion of personal information, where legally and operationally possible.
Ask questions about how your information is handled.
Make a privacy complaint.

To make a privacy request, contact us at:

Email: info@citysidecafe.com

Phone: (905) 453-0500

Mail/In Person: City Side Café, 8 Queen Street West, Brampton, ON L6Y 1L9, Canada

We may need to verify your identity before responding to certain requests. We may refuse or limit a request where permitted or required by law, including where the information relates to another person, legal privilege, security, fraud prevention, legal claims, business records, or regulatory obligations.

19. Children and Minors

City Side Café is a public café and may serve customers of all ages. However, our website, promotional programs, loyalty programs, subscriptions, contests, and digital communications are not intended to knowingly collect personal information from children without appropriate consent where required.

If you are a parent or guardian and believe a child has provided personal information to us without appropriate consent, please contact us at info@citysidecafe.com.

For contests, promotions, giveaways, subscriptions, loyalty programs, or event registrations involving minors, we may require parent or guardian consent where appropriate or required.

20. Allergies, Dietary Information, and Health-Related Notes

Customers may voluntarily provide allergy, dietary, or preference information when placing orders or attending events.

We use this information only to respond to the request or provide service. However, City Side Café cannot guarantee a completely allergen-free environment unless expressly confirmed in writing. Our premises may handle common allergens, including but not limited to milk, eggs, wheat, soy, sesame, tree nuts, peanuts, and other ingredients.

Customers with serious allergies or medical dietary restrictions should speak directly with staff before ordering.

21. Contests, Giveaways, Rewards, and Promotions

If you participate in a contest, giveaway, reward program, loyalty offer, subscription, gift card offer, or promotion, we may collect and use personal information to:

Confirm eligibility
Manage participation
Contact winners
Verify compliance with rules
Award prizes or benefits
Publish winner details where permitted
Prevent fraud or misuse
Maintain business records

Promotions may be subject to separate rules, terms, expiry dates, eligibility conditions, redemption restrictions, and consent requirements.

22. Loyalty Programs, Subscriptions, and Gift Cards

If City Side Café offers loyalty programs, drink passes, subscriptions, rewards, gift cards, or similar programs, we may collect and use personal information to:

Create and manage your account or participation Track purchases, redemptions, credits, points, or benefits
Prevent misuse, duplication, fraud, or unauthorized transfers
Send service-related program updates
Confirm eligibility
Manage expiry, cancellation, refund, or redemption rules
Improve the program

Promotional communications related to these programs will be sent only where permitted by law.

23. Email, SMS, Phone, and Direct Message Communications

When you communicate with us, we may keep records of the communication, including:

Emails
SMS messages
Phone call details
Voicemails
Social media direct messages
Website form submissions
Customer service notes

We use communication records to respond to you, manage customer service, resolve disputes, improve operations, maintain records, and protect our legal rights.

Please do not send sensitive personal information, payment card details, banking passwords, government identification numbers, or confidential documents through unsecured communication channels unless we specifically request them through a secure method.

24. Public Reviews and Social Media Content

If you post a public review, comment, tag, story, reel, photo, or video about City Side Café, that content may be publicly visible depending on the platform and your privacy settings.

We may respond to public reviews or comments. We may also share or repost public content where permitted by the platform and applicable law. If we wish to use your content in a more prominent promotional way, paid advertising, or branded campaign, we may seek additional permission where appropriate.

If you want us to remove a reposted item from our own account or page, you may contact us at info@citysidecafe.com. We cannot control content already shared, saved, copied, reposted, indexed, or displayed by third parties.

25. Business Transfers

If City Side Café is involved in a merger, sale, financing, restructuring, transfer of assets, acquisition, partnership change, or similar business transaction, personal information may be disclosed to prospective or actual purchasers, investors, lenders, advisors, or successors where reasonably necessary and permitted by law.

In such cases, we will take reasonable steps to protect personal information and limit its use to the transaction-related purpose.

26. Legal Requests and Protection of Rights

We may collect, use, preserve, or disclose personal information where we reasonably believe it is necessary to:

Comply with a law, regulation, court order, subpoena, warrant, legal process, or government request
Respond to law enforcement or regulatory authorities
Protect the safety of customers, staff, visitors, or the public
Prevent or investigate fraud, theft, abuse, threats, harassment, or security incidents
Enforce our terms, policies, rights, or agreements
Protect our business, property, operations, reputation, legal rights, or financial interests
Defend or pursue legal claims

27. Limiting Collection

City Side Café aims to collect only the personal information reasonably necessary for the purposes identified in this Privacy Policy or otherwise explained at the time of collection.

We ask customers not to provide unnecessary sensitive information unless it is specifically required for the service requested.

28. Accountability

City Side Café is responsible for personal information under its control.

We maintain privacy practices designed to support compliance with applicable privacy laws. We may update internal procedures, staff training, vendor practices, and technical safeguards from time to time.

Privacy-related questions may be directed to:

Privacy Contact / Privacy Officer

City Side Café

Email: info@citysidecafe.com

Phone: (905) 453-0500

Address: City Side Café, 8 Queen Street West, Brampton, ON L6Y 1L9, Canada

29. Complaints

If you have a privacy concern or complaint, please contact us first so we can review and respond to the issue.

You may contact us at:

Privacy-related questions may be directed to:

Email: info@citysidecafe.com

Phone: (905) 453-0500

Address: City Side Café, 8 Queen Street West, Brampton, ON L6Y 1L9, Canada

Please include:

Your name
Contact information
A clear description of your concern
Any relevant dates, interactions, or communications

We will review privacy complaints and respond within a reasonable time.

30. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal obligations, or privacy practices.

When we update this Privacy Policy, we will change the “Last Updated” date at the top of the page. The updated version will be posted on our website

Your continued use of our website, services, café, events, programs, or communications after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

31. Contact Us

For questions, requests, complaints, or concerns about this Privacy Policy or our privacy practices, contact:

City Side Café

8 Queen Street West

Brampton, Ontario

L6Y 1L9

Canada

Email: info@citysidecafe.com

Phone: (905) 453-0500

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