Terms and Conditions
City Side Cafe
8 Queen St W, Brampton, ON L6X 1A1
Owner/Director: Arvind Goyal
Last Updated: June 26, 2026
Welcome to City Side Cafe. These Terms and Conditions govern your use of our website, social media pages, online services, in-store services, catering/event services, promotions, gift cards, loyalty programs, and any purchase or interaction with City Side Cafe.
By accessing our website, placing an order, visiting our cafe, attending an event, using our services, purchasing from us, or interacting with our brand online or in person, you agree to be bound by these Terms and Conditions.
1. Business Identity
City Side Cafe is located at:
City Side Cafe
8 Queen St W
Brampton, ON L6X 1A1
Canada
City Side Cafe is operated under the ownership/directorship of Arvind Goyal, Owner/Director, and/or the applicable legal business entity operating the cafe.
All references to “City Side Cafe,” “we,” “our,” or “us” refer to the cafe, its brand, business entity, owner/director, management, employees, contractors, agents, representatives, and affiliated service providers, where applicable.
To the fullest extent permitted by law, customers, guests, vendors, third parties, and website users agree that any claim, concern, dispute, or liability relating to City Side Cafe services, products, promotions, website use, or in-store activity shall be directed to the applicable business entity and not personally against any individual owner, director, employee, contractor, or representative, except where such limitation is not permitted by law.
2. General Terms of Use
You agree to use our website, cafe, services, and communication channels only for lawful, respectful, and proper purposes.
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, copy or reproduce our content without permission, submit false information, harass staff or guests, damage property, or engage in conduct that may harm City Side Cafe, its customers, employees, vendors, or reputation.
We reserve the right to refuse service, cancel orders, remove guests from the premises, block online access, or decline future service where conduct is abusive, unsafe, unlawful, discriminatory, fraudulent, disruptive, or harmful to our business, staff, guests, property, or brand.
3. Compliance With Applicable Laws
City Side Cafe operates subject to applicable federal, provincial, and municipal laws and regulations, including, where applicable:
- Laws of Canada;
- Laws of the Province of Ontario;
- City of Brampton municipal by-laws;
- Ontario food premises and public health requirements;
- Consumer protection laws;
- Privacy and personal information laws;
- Canadian anti-spam and electronic communication laws;
- Accessibility requirements;
- Employment standards, workplace safety, and occupational health and safety laws;
- Fire, building, zoning, licensing, and inspection requirements;
- Alcohol service laws, permits, and licensing requirements, where applicable.
Nothing in these Terms is intended to limit any mandatory legal right that cannot be limited under applicable law.
4. Menu, Pricing, Availability, and Product Changes
Menu items, ingredients, recipes, portion sizes, packaging, availability, descriptions, prices, offers, and promotions may change at any time without prior notice.
While we make reasonable efforts to keep menu information accurate, errors, omissions, outdated information, or temporary unavailability may occur. We reserve the right to correct errors, update pricing, change menu items, substitute ingredients, or refuse/cancel orders where information is inaccurate or stock is unavailable.
Images used on our website, menu, advertisements, social media, or third-party platforms are for illustration and promotional purposes only. Actual products may vary in appearance, size, presentation, colour, packaging, garnish, or serving style.
Applicable taxes, service charges, delivery fees, packaging fees, third-party platform fees, event fees, or other charges may apply.
5. Food Allergies, Dietary Restrictions, and Cross-Contamination
City Side Cafe prepares and serves food and beverages in an environment that may contain or come into contact with common allergens, including but not limited to milk, eggs, wheat, gluten, soy, sesame, peanuts, tree nuts, fish, shellfish, mustard, sulphites, and other potential allergens.
Although we take reasonable care in food handling and preparation, we cannot guarantee that any item is completely allergen-free, gluten-free, vegan, vegetarian, dairy-free, nut-free, halal, kosher, or free from cross-contamination.
Customers are responsible for informing staff of any allergies, intolerances, dietary restrictions, religious dietary requirements, medical conditions, or food sensitivities before ordering.
Customers with severe allergies or medical dietary restrictions should exercise caution and make their own informed decision before consuming any product.
City Side Cafe is not liable for allergic reactions, dietary reactions, sensitivities, medical issues, or adverse effects arising from food or beverage consumption, except where liability cannot be excluded by law.
6. Food Safety and Consumption
Food and beverages should be consumed within a safe and reasonable time after purchase. Customers are responsible for proper handling, refrigeration, storage, reheating, and consumption of any takeaway, delivery, catering, or leftover items after the product leaves our control.
City Side Cafe is not responsible for food quality, safety, spoilage, contamination, or illness resulting from improper storage, delayed consumption, third-party delivery handling, customer handling, reheating, or consumption after a reasonable period.
For catering, event, and bulk orders, customers are responsible for ensuring that food is served, stored, and consumed safely once delivered, picked up, or transferred to their care.
7. Online Orders, Third-Party Platforms, and Delivery
Orders placed through our website, phone, social media, email, delivery platforms, or third-party services are subject to availability and confirmation.
Third-party platforms may have their own terms, fees, refund policies, privacy practices, delivery conditions, and service standards. City Side Cafe is not responsible for delays, platform errors, driver handling, incorrect addresses, technical issues, third-party fees, or customer service failures caused by third-party platforms or delivery providers.
Customers are responsible for entering accurate order details, contact information, delivery instructions, and pickup times. We are not responsible for errors caused by incorrect customer information.
8. Refunds, Exchanges, and Order Issues
If there is an issue with your order, please notify us as soon as reasonably possible on the same day of purchase, with your receipt/order confirmation and details of the concern.
Refunds, replacements, credits, or remakes may be offered at our discretion, depending on the circumstances and applicable law.
We may refuse refunds or replacements where the product has been substantially consumed, mishandled after purchase, reported after an unreasonable delay, ordered incorrectly by the customer, affected by third-party delivery handling, or where the concern cannot be reasonably verified.
This section does not limit any mandatory consumer rights under applicable law.
9. Promotions, Discounts, Offers, and Loyalty Programs
Promotions, discounts, coupons, loyalty rewards, giveaways, contests, complimentary items, and special offers are subject to availability, posted rules, eligibility requirements, expiry dates where permitted, and any specific terms stated at the time of promotion.
Promotions cannot be combined unless clearly stated. Offers may be limited by date, time, location, product type, customer group, quantity, or availability.
City Side Cafe reserves the right to modify, pause, cancel, refuse, or correct any promotion where there is abuse, error, fraud, misuse, technical issue, or operational concern.
Promotional or complimentary offers may have expiry dates where legally permitted.
10. Gift Cards and Store Credits
Gift cards, store credits, vouchers, or prepaid cards are subject to applicable Ontario consumer protection rules.
Dollar-value gift cards generally do not expire unless an exception applies under applicable law. Promotional cards, charity-issued cards, bonus cards, contest cards, complimentary cards, or cards issued for a specific service or promotion may be subject to separate conditions where legally permitted.
Gift cards are not redeemable for cash unless required by law. Lost, stolen, damaged, or unauthorized-use gift cards may not be replaced unless required by law and unless sufficient proof is provided.
All restrictions, conditions, or limitations applicable to gift cards or promotional credits will be communicated where applicable.
11. Events, Catering, Private Bookings, and Collaborations
Event bookings, catering orders, private functions, brand collaborations, market activations, or special arrangements may require separate written confirmation, deposits, payment terms, cancellation terms, service details, guest counts, timing, staffing requirements, equipment needs, and venue rules.
Event bookings, catering orders, private functions, brand collaborations, market activations, or special arrangements may require separate written confirmation, deposits, payment terms, cancellation terms, service details, guest counts, timing, staffing requirements, equipment needs, and venue rules.
Deposits may be non-refundable where preparation, staffing, product ordering, custom work, or opportunity cost has already occurred, subject to applicable law and the written booking terms.
Customers and event organizers are responsible for providing accurate event details, venue rules, permits, access instructions, guest counts, dietary restrictions, and timing requirements.
City Side Cafe is not responsible for venue restrictions, weather, third-party delays, force majeure events, customer changes, guest behaviour, external vendor issues, or circumstances outside our reasonable control.
12. Alcohol, Espresso Martini, and Licensed Service
City Side Cafe will only sell, serve, arrange, or participate in alcohol-related service where legally permitted and where the required licence, permit, authorization, or third-party licensed provider is in place.
Any alcohol-related offering, including espresso martinis or event bar service, is subject to applicable Ontario laws, AGCO requirements, venue rules, age verification, service restrictions, and responsible-service obligations.
City Side Cafe reserves the right to refuse alcohol service where required or appropriate, including where a person appears intoxicated, underage, unable to provide valid identification, or where service would breach law, permit conditions, venue rules, or safety standards.
13. Customer Conduct and Premises Rules
All guests must behave respectfully toward staff, guests, neighbours, vendors, and the surrounding community.
We may refuse service, ask a guest to leave, cancel an order, restrict access, or contact authorities where there is harassment, threats, violence, intoxication, theft, discrimination, property damage, unsafe conduct, disruptive behaviour, fraud, non-payment, or violation of law or cafe policy.
Customers are responsible for any damage, loss, cleaning cost, or expense caused by their conduct, guests, children, pets, service animals where applicable, or event attendees
14. Minors, Children, and Parental Responsibility
Children and minors are welcome where appropriate; however, parents, guardians, or supervising adults remain fully responsible for their safety, behaviour, supervision, purchases, and any damage or disruption caused.
City Side Cafe is not responsible for unsupervised minors, except where liability cannot be excluded by law.
15. Accessibility and Inclusion
City Side Cafe aims to provide respectful and accessible service in accordance with applicable accessibility laws and standards in Ontario.
Customers requiring accommodation are encouraged to inform staff so reasonable efforts can be made to assist, where possible and appropriate.
Service animals and support persons will be accommodated in accordance with applicable law.
16. Photography, Video, Social Media, and User-Generated Content
Customers may take personal photos or videos provided they do not disturb other guests, staff, operations, privacy, safety, or business activities.
Commercial photography, influencer shoots, brand shoots, media filming, professional equipment, or promotional content creation may require prior written approval.
By tagging City Side Cafe, submitting content to us, posting public content featuring our cafe, or allowing us to repost your content, you grant City Side Cafe a non-exclusive, royalty-free, worldwide permission to repost, share, display, and use that content for marketing, social media, website, and promotional purposes, unless you request removal in writing.
You confirm that you own or have permission to share any content you provide and that it does not violate the rights of any third party.
We may remove, refuse to repost, or stop using any content at our discretion.
17. Intellectual Property and Brand Protection
All City Side Cafe names, logos, taglines, branding, menus, designs, photos, videos, graphics, website content, written content, recipes, product names, promotional concepts, and social media content are owned by or licensed to City Side Cafe unless otherwise stated.
You may not copy, reproduce, modify, publish, sell, imitate, misuse, distribute, scrape, or exploit our intellectual property, branding, content, designs, product names, images, or materials without prior written permission.
Unauthorized use of City Side Cafe’s name, logo, brand identity, photographs, menu concepts, promotional materials, or business materials may result in legal action.
18. Privacy and Personal Information
City Side Cafe may collect limited personal information when you place an order, make a booking, contact us, subscribe to updates, enter a promotion, purchase a gift card, submit feedback, apply for a role, or interact with us online.
Personal information may include name, phone number, email address, order details, payment-related information processed by third-party processors, event details, social media handles, feedback, and communication records.
We use personal information for purposes such as order processing, customer service, booking management, promotions where consent is provided, legal compliance, safety, fraud prevention, and business administration.
We do not sell customer personal information. We may share limited information with service providers, payment processors, delivery platforms, marketing tools, legal advisors, accountants, government authorities, or other parties where reasonably necessary and legally permitted.
By interacting with us, you consent to the collection, use, and disclosure of your personal information as described in these Terms and any separate Privacy Policy.
19. Email, SMS, and Marketing Communications
By subscribing, entering a promotion, providing consent, or otherwise opting in, you may receive marketing communications from City Side Cafe.
You may unsubscribe from commercial electronic messages at any time using the unsubscribe option provided or by contacting us directly.
We will make reasonable efforts to comply with applicable Canadian anti-spam and privacy laws.
Transactional messages, order confirmations, booking communications, customer service replies, safety notices, and legally required communications may still be sent where permitted by law.
20. Website Information and No Professional Advice
Information on our website, social media, menus, or promotional materials is provided for general informational and marketing purposes only.
We do not provide medical, nutritional, allergy, legal, financial, or professional advice. Customers with medical, allergy, dietary, or health concerns should consult a qualified professional before consuming any food or beverage.
21. Third-Party Links and Services
Our website or social media may contain links to third-party websites, platforms, payment processors, delivery services, review platforms, event platforms, maps, or social media pages.
City Side Cafe is not responsible for third-party websites, content, policies, security, availability, actions, products, services, errors, or damages. Use of third-party services is at your own risk and subject to their terms.
22. Employment, Vendors, and Business Communications
Nothing on our website or in these Terms creates an employment relationship, franchise relationship, partnership, agency relationship, vendor contract, or business obligation unless separately confirmed in a written agreement signed or approved by authorized management.
Vendors, contractors, collaborators, influencers, event organizers, and third parties must have written confirmation before representing any partnership, collaboration, sponsorship, offer, or arrangement with City Side Cafe.
23. Limitation of Liability
To the maximum extent permitted by applicable law, City Side Cafe, its legal business entity, owner/director, employees, contractors, agents, representatives, vendors, and service providers shall not be liable for indirect, incidental, special, punitive, exemplary, consequential, or economic damages, including loss of profits, loss of opportunity, loss of data, reputational harm, business interruption, or third-party claims arising from use of our website, services, products, premises, events, promotions, delivery, catering, or third-party platforms.
To the maximum extent permitted by law, any liability of City Side Cafe shall be limited to the amount paid by the customer for the specific product or service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
24. Assumption of Risk
Customers understand that visiting a public cafe, consuming food and beverages, attending events, using Wi-Fi, participating in promotions, and interacting with third-party platforms may involve ordinary risks.
You agree to use reasonable care and judgment while visiting our premises, consuming products, using services, attending events, and participating in promotions.
25. Indemnity
To the maximum extent permitted by law, you agree to indemnify and hold harmless City Side Cafe, its legal business entity, owner/director, employees, contractors, agents, representatives, vendors, and service providers from claims, damages, losses, liabilities, costs, expenses, legal fees, or demands arising from your breach of these Terms, misuse of our services, false information, unlawful conduct, violation of third-party rights, event-related obligations, guest conduct, or damage caused by you or persons under your responsibility.
26. Force Majeure
City Side Cafe is not responsible for delay, cancellation, non-performance, closure, reduced service, product shortage, event disruption, delivery issue, or failure to fulfill obligations caused by circumstances beyond our reasonable control, including weather, fire, flood, power outage, equipment failure, labour shortage, supplier delay, government order, public health issue, emergency, protest, strike, transportation issue, internet outage, platform failure, or other force majeure event.
27. Changes to Terms
Customers understand that visiting a public cafe, consuming food and beverages, attending events, using Wi-Fi, participating in promotions, and interacting with third-party platforms may involve ordinary risks.
You agree to use reasonable care and judgment while visiting our premises, consuming products, using services, attending events, and participating in promotions.
28. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply to the fullest extent permitted by law.
29. No Waiver
Any failure by City Side Cafe to enforce a right or provision under these Terms does not mean we waive that right or provision.
30. Governing Law and Jurisdiction
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
Any dispute, claim, or legal matter relating to these Terms, City Side Cafe, our website, services, products, events, or business operations shall be handled in Ontario, Canada, subject to any mandatory consumer protection or jurisdiction rules that cannot be excluded by law.
31. Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
City Side Cafe
8 Queen St W
Brampton, ON L6X 1A1
Canada
Email: info@citysidecafe.com
Phone: (905) 453-0500
Owner/Director: Arvind Goyal